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Accurate Transcription, Coding, and Categorization

The Transcription Process:

During initial triage the adjuster's desired scope of work is identified.
An e-mail confirming receipt of a new assignment is sent to the adjuster.
Claim number, claimant information, cause of loss, date of loss, and other administrative data is captured.
In addition to the contents item description, other data points include: original price paid, date of original purchase, insured's stated value, place of purchase, original receipts, and photographs.
During transcription the items are categorized, coded, and matched to a depreciation category and corresponding suggested annual rate of depreciation.

Accuracy
Consistency
Maximizes Adjuster Resources
Speed

The Transcription Team performs a complete and accurate transfer of the adjuster’s original submission to the electronic file.

Depreciation category codification assists the carrier adjuster during the adjustment process.

Outsourcing the clerical burden of developing the contents inventory electronic claim file leaves adjusters more time for higher value tasks.

Integrating with IW allows our Transcription Specialists to work on the file during valuable time that may be lost while the adjuster concentrates on other pressing tasks, thus expediting the claim turnaround time.

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IW Services

Overview

Our Process

SOS™: Service on Site™

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